Return & Refund Policy

Last updated: October 28, 2026

At TypeFaseCo, every celebration deserves something special. Our personalized products are thoughtfully designed and prepared according to your unique selections.

Please review our return, cancellation, and refund policy before placing your order.

Personalized & Custom-Made Products

Because our personalized products are made specifically for each customer, all customized and made-to-order items are final sale and cannot be returned or exchanged due to a change of mind.

This includes, but is not limited to:

• Personalized photo cupcake toppers

• Custom banners and cake toppers

• Photo props and face cutouts

• Personalized labels and stickers

• Custom party decorations and favors

Please review all photographs, spelling, colors, quantities, and personalization details before completing your purchase.

This restriction does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer protection requirements.

Order Cancellations

We understand that plans can change. Our cancellation policy is as follows:

Within 12 Hours of Purchase

Cancellation requests submitted within 12 hours of placing an order are eligible for a full refund.

After 12 Hours — Before Production

If a cancellation is requested after 12 hours but before production begins, a 20% cancellation fee will apply where permitted by law.

The remaining 80% of the order amount will be refunded to the original payment method.

After Production Has Begun

Once an order enters production, cancellation requests are reviewed individually. Because personalized materials and labor may already have been committed, cancellation may no longer be possible.

Any partial refund offered will depend on the production stage and applicable consumer protection requirements.

After Shipment

Orders cannot be canceled under our standard cancellation policy once shipped.

These cancellation conditions do not limit any mandatory rights under applicable law.

To request a cancellation, please email hello@typefase.com with your order number as soon as possible.

Returns for Non-Personalized Products

Eligible non-personalized products may be returned within 14 days of delivery, subject to the conditions below and applicable law.

• Items must be unused and in their original condition.

• Original packaging should be included whenever possible.

• Returns must be requested before sending an item back.

• A 20% restocking fee applies to approved voluntary change-of-mind returns where legally permitted.

• Customers are responsible for return shipping costs for voluntary returns unless otherwise required by law.

Restocking fees do not apply to defective or incorrect products or to returns where such fees are prohibited by law.

Please contact us before returning any merchandise so we can provide instructions.

Damaged, Defective, or Incorrect Items

We carefully prepare and inspect every order before shipment.

If your order arrives damaged, defective, or different from the approved personalization details, please contact us promptly.

Email hello@typefase.com with your order number, a brief explanation of the issue, and photographs of the affected items if available.

We will review your concern and work toward an appropriate resolution, which may include a replacement or refund.

Customers will not be charged restocking fees for defective or incorrectly supplied items.

Shipping Delays & Missing Packages

We make every effort to prepare and ship orders within our stated processing timeframe.

Once shipped, delivery may be affected by carrier operations, weather conditions, customs processing, holidays, or other circumstances outside our direct control.

If your package is delayed, missing, or marked as delivered but cannot be located, please contact us so we can investigate and assist with the next steps.

We will honor all applicable consumer rights relating to delayed, lost, or undelivered orders.

International Orders

TypeFaseCo welcomes international customers.

International orders may be subject to additional customs processing, import duties, taxes, and destination-specific regulations. Any applicable charges and responsibilities will be disclosed as required by law.

European Union & United Kingdom Customers

Consumers in the European Union and United Kingdom may have statutory cancellation and return rights.

Certain products made to a customer's specifications or clearly personalized may be exempt from standard change-of-mind cancellation rights.

For products that qualify for statutory cancellation rights, the applicable cancellation period, refund requirements, and return procedures will be honored.

No cancellation or restocking fee will be imposed where prohibited by applicable law.

These protections also apply to any other destination where mandatory consumer protection laws provide additional rights.

Refund Processing

Once a refund is approved, it will be issued to the original payment method whenever possible.

Refund processing times vary depending on your bank or payment provider.

Any applicable and legally permitted cancellation or restocking fees will be disclosed before the refund is processed.

Contact Us

We're always happy to help with questions about your order.

TypeFaseCo
Email: hello@typefase.com
Website: https://typefase.com
Contact: https://typefase.com/pages/contact

Thank you for choosing TypeFaseCo to be part of your celebration!